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Delivery

We normally offer two levels of delivery within the UK and one internationally. However please note that from 24th August to 31st August we cannot fulfill Next Day deliveries. Delivery on standard orders will also be slower than usual:

Under £50.00 Over £50.00 Notes
UK Standard £3.00 Free For all deliveries we use Royal Mail Recorded Delivery so you will need to sign for your package.
UK Next Day £6.50 £6.50 Royal Mail Special Delivery Next Day guarantees delivery by 1pm next working day. Please place your order by 3.00pm.
UK Next Day Saturday Delivery £9.50 £9.50 We can offer Royal Mail Special Delivery Next Day but Royal Mail do not guarantee delivery on Saturday. Please place your order by 3.00pm on Friday.
Worldwide £6.50 Free For all deliveries we use International Signed For so you will need to sign for your package.

Please note that orders for UK Next Day delivery must be placed before 3pm, Monday to Friday. Orders placed over the weekend for UK Next Day delivery will not arrive until the following Tuesday. Orders placed on a bank holiday for UK Next Day delivery will not arrive until Wednesday.

Dispatch

We will endeavour to process all orders placed by 3pm that same day. This is subject to stock availability. Orders received after 3pm will be processed within 24 hours. If there is likely to be a delay in fulfilling your order because of stock availability we will contact you to give you the choice to cancel the order.

Orders for UK Next Day delivery must be placed by 3pm. If there is likely to be any reason we are unable to fulfil prompt delivery of your order we will contact you to give you the choice to cancel the order.

All our goods are shipped in padded envelopes unless you request otherwise.

Our presentation boxes look similar to these

Presentation

We know a lot of our pendants and bracelets are given as gifts so you will see in some descriptions "Items come in a presentation box". The presentations boxes look similar to these in the picture.

We have standard range of boxes and if you are considering placing a bulk order but have a different box in mind, please get in contact to discuss your requirements.

Returns

If you are unhappy with your purchase for any reason, you can return it to us within 7 days. Please contact us to arrange the return and a refund. For hygiene reasons, earrings for pierced ears are excluded from our returns policy.

Terms and conditions

See our Terms & Conditions for full details of delivery, dispatch and returns.

You can pay using all major credit and debit cards, PayPal or Nochex. All payments are protected by 128-bit SSL or higher.